If you have read John le Carré’s novel “The Night Manager,” you will have peaked through a window into the world of the hotel night manager and night auditor.
Working the night audit, typically from 23:00 until 07:00 the next morning, doesn’t suit everyone. The working hours, classically defined as unsociable, can be daunting for anyone not accustomed to working through the night.
The night audit position requires an individual that can identify errors and effectively correct them. If errors are not corrected in a timely fashion, the audit cannot be run and the next business day cannot begin.
Even with the BBC made working as a hotel night manager and or night auditor appear exciting, you should be under no illusion the world overnight employees work in is filled with nefarious persons intent on dastardly deeds. It really isn’t. It is far more mundane than the fiction depicted.
Are there any similarities between what we saw and or read in “The Night Manager” to that which is played out in real life? As indicated by the way in which Marvel Cinematic Universe actor Tom Hiddleston played Jonathan Pine in the televised adaptation, a thick skin is certainly a requirement of the position.
If you have a thin skin, don’t bother looking for a position as a night auditor. It just isn’t worth the headache some people impose on you.
On entering the hotel, it is not uncommon for arriving guests to have negative moods. These guests, even though the night manager and or night auditor is blissfully unaware of the problems the guest faced getting to the hotel, often take their issues out on the person attempting to assist them.
Not knowing the difference between Fifth Avenue and Fifth Avenue N. can be an issue. There is a Seattle hotel located on Fifth Avenue N. When giving directions to the hotel, one of the night auditors place great emphasis on the “N” part of the address because guests frequently drove to Fifth Avenue rather than Fifth Avenue N.
When arriving at the hotel, the guest would blame the person behind the desk for getting them lost. If the guest had bothered to listen to the directions given, they would not have gotten lost.
Except for the possibility of the shuttle driver, the individual working at the front desk is the initial point of contact when guests arrive at the hotel. This point is no less true during the night as it is for other shifts.
While running the audit is paramount to the position and the effectiveness of the hotel, it is also important the individual working overnight know how to check late arriving guests in and check early departing guests out.
Even though the position is not always considered managerial, the night auditor is the de facto “manager-on-duty.” With such responsibility, comes the expectation the person holding the position will have a certain degree of managerial confidence.